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UK

The Basics Store
Launching May 10th 2018 for three months
15 Monmouth Street,
Covent Garden,
London WC2H
thebasicsstore.com

The Conran Shop Chelsea
Michelin House,
81 Fulham Road
London
SW3 6RD

The Conran Shop Marylebone
55 Marylebone High Street
London
W1U 5HS

The Conran Shop at Selfridges
Selfridges & Co.
Lower Ground Floor
400 Oxford Street
London W1A 1AB

 

EUROPE

The Conran Shop Paris
117 rue du Bac,
Paris 75007
France

 

ONLINE

The Acey
the-acey.com

 

 
 

Whether looking for something unique, or for a meaningful gift; make it personal.

We are pleased to offer personalisation on all Anna Walker London leather products. 

Personalisation has always been central to the Anna Walker London brand. Taking inspiration from the initials found on traditional leather luggage, our monogramming adds a flash of timeless luxury to a contemporary product. 

All monogramming is done by hand at our London studio using the brass letterpress typeface 'Devon' in point size 16. You can add up to six letters or numbers to your item, with or without dots and have the choice of five finishes; gold, silver, rose gold or black foil or blind debossing. We typeset everything by eye to guarantee the best spacing and visual balance for your chosen personalisation.

When purchasing online there is no additional cost to personalise your product. If you have already bought an item and would like to now add monogramming please follow this link to our Aftercare Personalisation Service. 

 

Deliveries

FREE UK POSTAGE on orders over £150

Please allow 5 working days for shipping.

Adding lettering to your purchase may increase the delivery time by 1 - 2 working days. If you need your item for a specific date please get in touch and we will do our best to meet your needs.

All UK and International orders are sent using trackable services from Royal Mail. A signature will be required on delivery. 

Delivery rates are calculated by the size, weight, value of the order and it's destination.

You will be sent an email notification with the tracking number of your package when your order ships.

 

International Deliveries

Please note that local charges (eg. sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customer's own expense.

 

Returns Policy

PERSONALISED ITEMS
All purchases of personalised items are final, unfortunately we cannot accept returns or issue refunds. In the unlikely event your personalised item arrives with a manufacturing issue please get in touch within 3 days of receiving it.
Please note! You can add personalisation to your item at a later date by using our Post-Purchase Personalisation Service.

NON PERSONALISED ITEMS
We gladly accepts returns of unused or defective merchandise for full refund or exchange within 14 days of purchase. 
Please send the item to the address below using a tracked method. Once we receive your package we will promptly exchange or refund as you instruct. Shipping costs will not be refunded. In the case of an exchange we will cover the cost of the shipping to you.

Our return address is:
ANNA WALKER LONDON LIMITED
Unit 8 Parc House
25-37 Cowleaze Road
Kingston Upon Thames
KT2 6DZ

 

If you have any queries please get in touch, you can find a contact form here: annawalkerlondon.com/contact

Special Projects

If you are looking to add a personal touch to gifts for your clients, staff or event attendees we would love to discuss your needs and requirements and work with you to create something truly special.

Please get in touch by emailing: studio@annawalkerlondon.com

 
AWL_gifting
 

Privacy Policy

We value your privacy and want to be fully transparent about how your personal data is collected and stored by us. In line with the new GDPR (General Data Protection Regulation) that comes into effect in May 2018 we have looked closely at how we manage your data.

If you choose / have previously chosen to opt in to our mailing list subscription we hold a record of your email address and possibly also your first and surname depending on how you signed up (eg. at the online checkout / in person at an event / via the subscription box at the bottom of our website). This personal data is collected and stored online via Mailchimp. We only use this information to contact you when we send out our semi regular newsletter emails. We never share this information with other 3rd parties. 

When you place an order through our website we ask you to provide your email address when you make a purchase so that we can send you receipts and notification. To process your order we ask for your billing and shipping address and, optionally, your contact phone number. This information is stored online on our website platform Squarespace and shared with our payment processing platform Stripe.  We never share this information with other 3rd parties. We do not receive any of our customers' banking details.

Other ways that we may collect your data are if you voluntarily contact us by email, through the contact form on our website or if you set up an account with us. If you share your email address with us at checkout but do not complete the purchase we may use this data to send you a reminder email.

You can change how we contact you at any time. If you you are signed up to our mailing list you can choose to unsubscribe and delete your data; there will always be a link to do so at the bottom of any newsletter emails we send you. Alternatively you can always contact us with any questions you may have about about the storage of / ammendment of / deletion of your personal information. You can read more about your rights as an individual here.

Please don't hesitate to get in touch! Send an email to studio@annawalkerlondon.com or you can also reach us at:

Anna Walker London Limited
Unit 8 Parc House
25-37 Cowleaze Road
Kingston Upon Thames
KT2 6DZ

+44 (0) 7724 330 366